Refund Policy

Returns Eligibility:

We accept returns only for products that remain unopened, sealed, and in their original condition. We prioritize hygiene and quality, so opened products are not eligible for return.

Return Timeframe:

Customers may initiate returns within 14 days from the date of receiving the order. Returns requested beyond this timeframe cannot be accepted unless due to special circumstances approved by our customer service team.

Refund Method:

Once your returned item is received and inspected, we will notify you via email regarding the status of your refund. Approved refunds will be processed within 5–10 business days, credited directly back to your original payment method.

Damaged or Defective Products:

Your satisfaction is our priority. If you receive a damaged or defective item, please contact our customer service immediately, providing clear details and photographic evidence of the issue. After verifying the condition, we will promptly arrange for a replacement or issue a full refund, covering all associated shipping costs.

Return Shipping Costs:

If a product is returned solely because the customer decided not to use it (and it remains unopened and sealed), the customer is responsible for covering return shipping expenses. Additionally, the original shipping costs incurred are non-refundable in this case.

Customer Support:

Should you have any further questions or require assistance regarding shipping, returns, or your order in general, please don't hesitate to contact our dedicated customer support team. We are committed to providing exceptional service and ensuring your complete satisfaction.